3.7. The compliance with an agreed deadline is subject to the complete transfer of the documents and background information required for the translation service as well as the Customer's compliance with the agreed payment and other terms of these GTC.
The Contractor is entitled to charge a reasonable surcharge for urgent translations (translations within 48 and, as applicable, 24 hours upon instruction in writing according to point 3.7 of the GTC) as well as with regard to services to be performed on a Saturday, Sunday and/or a national holiday in Austria, Germany and/or the United Kingdom (a "bank holiday") and/or for extensive translation work (amounting to more than 30 regular pages, i.e., 1,800 characters per page formatted A4) ("standard page") depending on the complexity of the original text, as follows:
With regard to the provided translation the Customer is obliged, within a reasonable period of time
If the Customer does not comply with the above obligation, warranty and other claims of the Customerlapse.
Events of force majeure and acts of God (e.g. war, uprisings, civil unrest, accidents, natural hazards) entitle the Contractor as well as the Customer to rescind the contract. However, the Customeris obliged to pay for the services and expenses until the date of receipt of notification of an event of force majeure and/or act of God in writing.